Omni-channel Solutions for The Digital Age
Transforming businesses with customer experience in mind. Pinpointing and overcoming the technological and organizational challenges to reach meaningful customer experiences. In the Digital Age organizations focus on the integration of digital technology into all areas of a business, fundamentally changing how you operate and deliver value to customers. It’s also a cultural change that requires organizations to continually challenge the status quo, experiment, and get comfortable with failure.
The digital age has expanded as customers use multiple computing devices to access business information, websites, and applications. Information is shared instantly through PCs, smartphones, and tablet devices, as your organization requires a cost-effective solution to effectively share this information and provide services through every available means to reach customers.
AT TECHIP we provide and enable your customers with an omnichannel experience and feel that no matter how or where they reach out to your business, they’ll get the same impression and experience of your brand… every time. That means fast handling times at your call center, prompt responses to social media comments, etc. You also need to provide great service across each channel.
Digital Customer Experience Portal Capabilities
Mobile
TECHIP’s mobile applications provide a simple, scalable, and time-tested enterprise mobile platform. You can deploy it on-premises and on the Cloud and quickly deliver mobile apps as the portal offers front-end development tools, comprehensive security, application lifecycle management, and a complete, backend server-side logic engine.
Custom Portals
TECHIP’s Custom Web Portals provide a complete personalized experience with a simple, scalable, and time-tested enterprise platform. Allow clients to perfectly deal with their data and self-services and enable interaction between your customers or employees and your internal organizations. We are not talking about a public webshop that everyone can access, but a closed web environment that only your employees or customers have access to.
Web Content Management
TECHIP Guarantee that your customers will enjoy the shared and personalized contents that your content authors created with our WCM Solution. TECHIP Selects to partner with WCM market Leaders that help in maintaining, controlling, changing, and reassembling the content on a web page. The Good News is that these solutions deal with different types of assets and maintain publishing these assets via workflows.
Every organization consists of multiple units— from development to project teams to finance and accounting. These units will use different internal applications and deal with specific data to complete their tasks and processes. To ensure your units can access this information on the same records using different applications and data formats, TECHIP can easily provide you with an internal portal solution for data-sharing capabilities with increased collaboration features. Get Quote